Refund policy

At Lunaoch, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return according to the conditions below.

Return Period

Customers may request a return within 30 days of receiving their order.

Return Conditions

Items must be unused, unworn, and returned in their original condition and packaging.

Items that show signs of use, damage, washing, or alteration may not be eligible for a refund.

How to Request a Return

Please contact us at service@lunaoch.shop before sending any return. Customers must receive return instructions before shipping items back.

Return Address

Lunaoch Returns
200 SW 5TH PL APT E202
Renton, WA 98057
United States

Refund Process

Once your returned item is received, we will inspect the product within 3-5 business days.

If your return is approved, your refund will be processed within 5-7 business days and issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Contact Us

Email: service@lunaoch.shop