Refund policy

Last updated: October 7, 2026

This policy covers scarves bought on lunaoch.shop. The seller is VerveBox LLC, organization number 1504589, 3046 Bonanza Dr, Lexington, KY 40509, United States. An approved refund goes back to the original payment method. We do not swap one print for another.

Return window

Email or call within 30 days of the delivery scan. A change-of-mind return must be unused, unwashed, and still in its packaging. For damage or the wrong scarf, write when you open the parcel and attach photos of the mailer and the cloth. Do not throw the packing away first.

What we can take back

We take back a defect, transit damage, or the wrong scarf when the photos show it. We also take back an unused scarf if we agree in writing. A small shift in color from the photo, caused by the dye lot or your screen, is not by itself a defect.

We do not take back a scarf that is worn, washed, stained, or altered, a parcel mailed with no written approval, or a request after day 30. An item marked final sale comes back only if we shipped the wrong one.

How to start

Email service@lunaoch.shop with the order number, or call +1 (859) 255-4765, Monday – Friday, 9:00 AM – 5:00 PM ET. Wait for written approval. We usually reply in 1–2 weekdays. That email states the return address. Ship only to that address, and keep the tracking number.

Do not mail a scarf to 3046 Bonanza Dr unless the approval email tells you to. That address is the registered office, not a returns counter. A parcel sent without that note may be refused.

Refund amount and timing

If the mistake was ours, we refund the item price and the original shipping, and we pay the return shipping. There is no restocking fee. For a change of mind, you pay return shipping. After we confirm the scarf is unused, we refund the item price. There is no restocking fee.

We inspect a return within 3 weekdays of the day it arrives at the return address. If the return is approved, we send the refund to the original payment method within 5 weekdays after that inspection. A card or bank may take another 5–10 weekdays to show the credit. That posting time is set by the payment provider, not by us. We email you when the refund is sent.

Contact

Phone: +1 (859) 255-4765
Email: service@lunaoch.shop
Monday – Friday, 9:00 AM – 5:00 PM ET

Email before you send a scarf back. Include the order number. For damage or the wrong print, attach photos of the mailer and the cloth in the first message. We usually reply in 1–2 weekdays with approval and the return address.

VerveBox LLC
3046 Bonanza Dr
Lexington, KY 40509
United States

This is the registered office and mailing address. It is not a returns counter. Do not drop a parcel at this address unless the approval email tells you to.